Role vocabulary

ATS resume keywords for Administration and Back Office

These are the 25 terms our scorer checks a Administration and Back Office resume against. It is the same list the free check uses, published in full.

The vocabulary

Coverage is 25 of the 100 points. Sixty percent of this list is full marks, so you do not need all of it, and stuffing every term in is penalised separately.

  • data entry
  • ms office
  • excel
  • record keeping
  • filing
  • documentation
  • scheduling
  • calendar management
  • invoice processing
  • vendor coordination
  • front office
  • mis
  • reporting
  • correspondence
  • travel arrangement
  • inventory
  • petty cash
  • database update
  • turnaround time
  • accuracy
  • confidentiality
  • email management
  • coordination
  • back office
  • audit trail

The eight questions for Administration and Back Office

The guided builder asks these, in this order, and turns each answer into a line on the page. Nothing is written that you did not type.

  1. 1.How many people, departments or offices do you support in a typical week?
  2. 2.How many invoices, records, entries or documents do you process in a month?
  3. 3.What is your accuracy rate or turnaround time on the work you handle?
  4. 4.Which systems and tools do you use every day?
  5. 5.How many vendors, service providers or contracts do you coordinate?
  6. 6.How much petty cash, budget or expenses do you handle in a month?
  7. 7.How many travel bookings, meetings or events do you arrange in a month?
  8. 8.What did you improve in the office, and what changed as a result?
Answer them and see your score before paying

Words are the easy half

A resume can carry every term above and still be rejected, because coverage says what you know and nothing about what you delivered. The heaviest category on the rubric is evidence: how many of your bullets carry an actual figure.

Seven in ten is full marks. Most resumes we see manage two.

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