ResumeProof

Role vocabulary

ATS resume keywords for IT Support, Service Desk and System Administration

These are the 28 terms our scorer checks a IT Support, Service Desk and System Administration resume against. It is the same list the free check uses, published in full.

Check my resume against these Build a IT Support, Service Desk and System Administration resume

The vocabulary

Coverage is 25 of the 100 points. Sixty percent of this list is full marks, so you do not need all of it, and stuffing every term in is penalised separately.

  • service desk
  • help desk
  • l1
  • l2
  • ticketing
  • servicenow
  • itil
  • incident
  • sla
  • active directory
  • office 365
  • o365
  • windows server
  • linux
  • vmware
  • backup
  • patching
  • asset management
  • remote support
  • desktop support
  • troubleshooting
  • escalation
  • user administration
  • vpn
  • printer
  • laptop imaging
  • mdm
  • intune

The eight questions for IT Support, Service Desk and System Administration

The guided builder asks these, in this order, and turns each answer into a line on the page. Nothing is written that you did not type.

  1. 1.How many users or endpoints do you support?
  2. 2.How many tickets do you resolve in a day or a week, and within what SLA?
  3. 3.What is your first call resolution or CSAT score, and where did it start?
  4. 4.Which systems, platforms and tools do you administer or support daily?
  5. 5.How many devices have you imaged, deployed or migrated?
  6. 6.Which process, script or article have you created that reduced repeat tickets?
  7. 7.How many people do you supervise, train or escalate to and from?
  8. 8.What is the largest rollout, migration or incident you have handled?
Answer them and see your score before paying

Words are the easy half

A resume can carry every term above and still be rejected, because coverage says what you know and nothing about what you delivered. The heaviest category on the rubric is evidence: how many of your bullets carry an actual figure.

Seven in ten is full marks. Most resumes we see manage two.

Get your number free

Other functions