ResumeProof

Role vocabulary

ATS resume keywords for Collections and Recovery

These are the 28 terms our scorer checks a Collections and Recovery resume against. It is the same list the free check uses, published in full.

Check my resume against these Build a Collections and Recovery resume

The vocabulary

Coverage is 25 of the 100 points. Sixty percent of this list is full marks, so you do not need all of it, and stuffing every term in is penalised separately.

  • collections
  • recovery
  • delinquency
  • dpd
  • bucket
  • roll rate
  • npa
  • write off
  • settlement
  • skip tracing
  • field collections
  • tele calling
  • repossession
  • sarfaesi
  • legal recovery
  • section 138
  • loan recovery
  • portfolio quality
  • collection efficiency
  • resolution rate
  • flow rate
  • restructuring
  • one time settlement
  • recovery agency
  • agency management
  • collection strategy
  • dialer
  • allocation

The eight questions for Collections and Recovery

The guided builder asks these, in this order, and turns each answer into a line on the page. Nothing is written that you did not type.

  1. 1.What is the value of the portfolio you collect on, and in which buckets?
  2. 2.What is your collection efficiency or resolution rate, and where did it start?
  3. 3.How many accounts do you handle in a month, and through which channels?
  4. 4.What is your roll forward or flow rate, and how has it moved?
  5. 5.How much have you recovered from write offs or legal cases?
  6. 6.How many agencies, field executives or tele callers do you manage?
  7. 7.Which systems and dialers do you work in?
  8. 8.How many audits, complaints or compliance checks have you handled, and with what outcome?
Answer them and see your score before paying

Words are the easy half

A resume can carry every term above and still be rejected, because coverage says what you know and nothing about what you delivered. The heaviest category on the rubric is evidence: how many of your bullets carry an actual figure.

Seven in ten is full marks. Most resumes we see manage two.

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