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Role vocabulary

ATS resume keywords for Business Transformation and Operations Leadership

These are the 32 terms our scorer checks a Business Transformation and Operations Leadership resume against. It is the same list the free check uses, published in full.

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The vocabulary

Coverage is 25 of the 100 points. Sixty percent of this list is full marks, so you do not need all of it, and stuffing every term in is penalised separately.

  • target operating model
  • operating model
  • business transformation
  • process re-engineering
  • benefits realisation
  • capacity
  • productivity
  • cost takeout
  • operational excellence
  • lean
  • six sigma
  • intelligent automation
  • rpa
  • workflow automation
  • programme governance
  • investment prioritisation
  • change management
  • offshoring
  • global capability centre
  • shared services
  • transition
  • migration
  • capability build
  • service delivery
  • sla
  • kpi
  • operational risk
  • control framework
  • regulatory compliance
  • stakeholder management
  • matrix organisation
  • digitisation

The eight questions for Business Transformation and Operations Leadership

The guided builder asks these, in this order, and turns each answer into a line on the page. Nothing is written that you did not type.

  1. 1.How large is the transformation portfolio you own, in money or programmes?
  2. 2.What capacity, cost or productivity improvement have you delivered, and over what period?
  3. 3.How many people are in the team you direct, and what disciplines do they cover?
  4. 4.What volume of manual work have you automated away? Transactions, alerts or breaks
  5. 5.Have you built an operation in a new location, and how many people did it reach?
  6. 6.What error rate, cycle time or process step reduction have you achieved?
  7. 7.Which functions or processes does your remit cover?
  8. 8.Who do you report to and which executive forums do you sit on?
Answer them and see your score before paying

Words are the easy half

A resume can carry every term above and still be rejected, because coverage says what you know and nothing about what you delivered. The heaviest category on the rubric is evidence: how many of your bullets carry an actual figure.

Seven in ten is full marks. Most resumes we see manage two.

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