ResumeProof

Role vocabulary

ATS resume keywords for Customer Success (SaaS)

These are the 28 terms our scorer checks a Customer Success (SaaS) resume against. It is the same list the free check uses, published in full.

Check my resume against these Build a Customer Success (SaaS) resume

The vocabulary

Coverage is 25 of the 100 points. Sixty percent of this list is full marks, so you do not need all of it, and stuffing every term in is penalised separately.

  • customer success
  • onboarding
  • adoption
  • renewal
  • churn
  • nrr
  • net revenue retention
  • grr
  • upsell
  • cross sell
  • qbr
  • health score
  • escalation
  • csat
  • nps
  • account management
  • customer lifecycle
  • product adoption
  • saas
  • arr
  • expansion
  • playbook
  • gainsight
  • hubspot
  • salesforce
  • implementation
  • stakeholder
  • retention

The eight questions for Customer Success (SaaS)

The guided builder asks these, in this order, and turns each answer into a line on the page. Nothing is written that you did not type.

  1. 1.What is the ARR or revenue of the book of customers you manage?
  2. 2.What is your net revenue retention or gross retention, and where did it start?
  3. 3.How many accounts do you manage, and how many are enterprise?
  4. 4.What expansion or upsell revenue have you generated?
  5. 5.How many onboardings or implementations have you led, and in what time to value?
  6. 6.What is your CSAT or NPS, and how has it moved?
  7. 7.Which tools do you track health, usage and renewals in?
  8. 8.What churn have you prevented, and how?
Answer them and see your score before paying

Words are the easy half

A resume can carry every term above and still be rejected, because coverage says what you know and nothing about what you delivered. The heaviest category on the rubric is evidence: how many of your bullets carry an actual figure.

Seven in ten is full marks. Most resumes we see manage two.

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